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  • Refund Policy

Exceptions to this policy may occur in extenuating circumstances, at the discretion of management

A booking fee is required for ALL bookings to be confirmed. This fee must be processed via our website or direct through our team within 48 hours of placing the booking request. This is not a deposit, however, it does come off the final invoice amount of the stay.

Booking fee amount is determined by season.

Booking fees are tied to the individual bookings and cannot be refunded or transferred to other bookings.

Bookings that have not paid the booking fee will be replaced or cancelled.

In the event that guests choose to retrieve their pet before the dates specified on a booking, charges will be applied based on the longest booking duration chosen, with seasonal variations taken into account. Please note that reservations made during peak seasons are bound by a strict adherence to the initially requested maximum duration at any given time.

All invoices must be finalised before your pet will be released from our care.

Bookings with a “TBA” or uncertain collection date must make a payment at the end of each fortnight of the stay.

Animals not collected within two weeks of the indicated collection date and with no communication from the owner, caregiver or emergency contact will be taken to a local pet shelter or rescue organisation at the discretion of management.

We do not provide and credit, refunds or transfers for ‘No-Shows’ and may not be able to re-book in future.

🐣✨ Windamere Easter Hours! ✨🐣

As we hop into the Easter season, Our opening hours will change as we focus on the care of our guests to ensure everyone has a cozy and joyful time.

🌸 Our Schedule 🌸
- THU 28th: Open as usual
- FRI 29th to SUN 31st: CLOSED
- MON 1st: Open only, 4-5.30PM
- TUE 2nd: Back to our regular hours

💌 During this special time, our team will be dedicating their efforts to providing the best care for our guests. This means our office is also closed. Should you need to reach out, please do so at, and we’ll respond as soon as we can!

Wishing you all a beautiful and safe Easter long weekend. Let’s make it memorable! 💖

#EasterHours #HappyEaster #SafeLongWeekend
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