Windamere offers clean and secure accommodation for our canine friends. All of our kennels are maintained to the highest standard, are cleaned daily, and climate controlled comfort all year round. To help the dogs relax, music specifically designed for pets is played throughout the entire complex.
All of our dogs enjoy fully insulated kennels with outdoor areas for them to play and enjoy the countryside.
Your dog will have shelter all year round, whether from the harsh sun or the cold rain. All accommodation also have elevated, flea free hammock beds to keep them comfortable during the night.
We have separate facilities for large and small dogs, so you can rest assured your loved one will be comfortable and able to move around in their space. Our larger dogs have larger kennels so they have the space that they need.
If you have several dogs and would like them to be housed together we will do our best to accommodate all requests, however some restrictions will be applied.
Accommodation Rate
| Off Peak Weekday | Standard Weekday | Standard Weekend | Public Holiday | |
| 1 dog | $39.5 | $43 | $47.3 | $50.50 |
| 2 dog | $63 | $69 | $75.9 | $81 |
| Giant | $43.5 | $45.5 | $47.85 | $55.5 |
Dogs sharing accommodation must both be desexed and of similar size. Not recommended for those struggling with behavioural issues and Windamere reserves the right to separate for the health and safety of both animals and staff.
Non-Refundable and non-transferable booking fees are required to place and secure bookings.
Peak times are considered as School Holidays, Public Holidays periods, weekends and other peak time seasons as directed. If you are unsure if your booking falls over a peak period please contact our team.
Windamere is CLOSED the Sunday and Monday mornings during long weekends and hours differ during Easter and Christmas periods.
Feeding
We strongly suggest supplying your dogs own food during their stay to avoid upset tummies and to keep them on something familiar. Please portion their meals and clearly label them and supply instructions.We can also supply food during the stay and we choose to feed our dogs premium Royal Canin food.
Guests are welcome to provide their dogs own diet for their stays, but due to the extra care required a $4 per day surcharge is applied.
‘Dens’ and sleeping accommodation
Each dog has their own private sleeping accommodation free from the noise and weather outside. We supply all our guests with a clean, warn, elevated and flea proof bedding for their comfort. You are more than welcome to bring some bedding if you wish, however we have plenty onsite to provide.
Our guests enjoy these rooms during the night and harsh weather conditions. Designed to be small, secure and snug, this accommodation encourages ‘den mentality’ helping the dog to relax and feel safe.
All our sleeping quarters have automatic water bowls to ensure your pooch has fresh and clean water at all times.
Heating & Cooling
Windamere is proud to have modern reverse cycle air-conditioning in all our animal accommodation to give our guest comfort no matter the season.
Windamere strives to maintain our facilities temperature to remain above or below recommended temperatures throughout the year as recommended by the Veterinary Codes of Practice.
Extra procedures and events also occur to help our guest stay as cool/warm and as comfortable as they can during extreme weather days.
Socialisation & Play
Every canine guest has their own private exercise yard they can enjoy throughout the day to stretch their legs, smell the fresh country air and enjoy the beautiful surrounding scenery.
Windamere has a large amount of play and exercise areas of various size that the team like to rotate to keep it interesting.
Although guests from separate families cannot make physical contact for safety they still get to enjoy a large amount of safe socialisation with others and an immense amount of mental enrichment to keep them satisfied and content.
Our onsite behavioural staff monitor the dogs as frequently as possible to ensure they dogs are comfortable with others and happy.
Enrichment and well being
Windamere offers many extra enriching activities which can be purchased such as:
- Yappy Hour
- Paddock & Play
- Hydrotherapy
- Doggy Dayschool with Canine Connect
Windamere is proud to have onsite qualified and experienced behaviour specialists from Canine Connect working onsite to help ensure your dog has a safe and comfortable stay with us.
All of our dogs enjoy their very own outdoor play pen for them to frolic and play throughout the day.
Sharing Accommodation
Guests from the same family are more than welcome to share accommodation and pay time during their stay, however it should be noted it is not recommended and certain conditions apply. We cannot accept more than two dogs per accommodation.
Dogs may not share accommodation if they;
- Either guest is not desexed (No matter the sex of the dog)
- Size between dogs is extreme (No large breeds sharing with small breeds)
- If either suffers from behavioural issues such as aggression, resource guarding and reactivity.
- If either dog suffers from a medical issue or recovering from a medical procedure.
Vaccinations
All dogs are required to be current with the below vaccinations. We ask to sight the Vaccination Certificate to ensure your dog has been vaccinated during the last 12 months before boarding. If it is their first vaccination, it must have been done at least 2 weeks before they board with us for full cover. This helps ensure the health and well-being of your pets and all pets under our care. Dogs who are regularly vaccinated on time will be permitted board after a 7 day waiting period between vaccinating and boarding.
Dogs require vaccine protection against 5 diseases: (Annual and triennial vaccinations are accepted)
To avoid disappointment vaccination certificates must be brought upon each visit.
- Distemper (virus)
- Hepatitis (virus)
- Parvo (virus)
- Canine cough – Para-influenza (virus)
- Canine cough – Bordatella (bacterial)
Medications
We are happy to administer medication/supplements to your pet during their stay, however a surcharge may occur. Please discuss this when making your booking.
Prescribed medications will be adhered to, unless otherwise advised by the administering Veterinarian. Please ensure that your medication is properly labelled and comes in it original packaging so that we can adhere to the Veterinary instructions and/or in case any follow up is required by our staff.
All guests needing medication receive a $6 per day surcharge.
All guests needing insulin injections or post operative care receive a $10 per day surcharge and are only accepted with management approval.
Guest receiving Insulin must provide a fresh needle for each day of their stay and special precautions and policies are followed. We ask all guest on insulin only arrive for boarding during our morning opening hours so they have the day to settle in.
On Arrival
It is best to drop your dog off in the AM (Not available Sundays) or as close to 4pm in the evening as possible so they have enough time to toilet and settle before bedtime. This will help enhance your dog’s stay as they will be more familiar with the environment.
Please do not make a fuss over your dog when you leave as this may cause stress and upset your dog.
How far ahead should I book?
During the high Season – Christmas, Easter, School & Public Holidays, it is a good idea to book 3-6 months in advance for pet boarding to avoid disappointment. Our bookings during these times have a minimum booking requirement
Holidays & Minimum Stays
Standard booking minimum charge is 2 days
School Holidays minimum charge 3 days
Long Weekend minimum board charge is 4 days
Easter minimum charge is 5 days
Christmas minimum charge is 8 days
All bookings will require a nonrefundable booking fee placed at the time of booking to confirm and secure your pets stay with us
Should you decide to collect your pet early during Christmas & Easter periods the original booking duration will still be charged.
Kennel ‘Tours’
Want to come see our beautiful surrounds and meet some of our team? Windamere does allow for our new guests looking for the right accommodation for their pet to come and discuss needs and view our grounds.
Please note that we cannot take members of the general public through our internal areas because;
- Disease and infection control: A large number of disease and illness can be spread on our shoes and clothing, staff take special precaution to keep our guests and their own pets safe but for this we cannot allow the general public.
- Well-being: Strange and unfamiliar people coming through the internal kennels can put a heavy amount of unwanted stress on our current guests. The health and safety of our current guests is paramount and will always be our main concern.
- Security: Windamere is designed to give our clients as much security during their stay giving their guardians peace of mind. For this reason we also cannot allow members of the general public down through the internal structure.
Windamere can show you some of our external runs where the dogs do spend most of their day and some of our internal systems via our CCTV cameras.
Tours are held by appointment only so please call our office on 08 8383 6116 to make a booking today!
(Tours are only held during our business opening hours and not held during peak periods and public holidays)